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Outsourced service and support providers will promise you the Earth
to win your business. But few of them can live up to the bold claims
and marketing platitudes designed to get you committed to a long term
“relationship”.
We think Bluefin's Support Service is different. Here’s why:
Everyone says they offer...
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But we think Bluefin is unique
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"Long-term relationships" |
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It’s
easy to promise that you’ll always be there. But Bluefin’s incredible
record on staff retention means we really mean it. Not one of BOSS’s 40
consultants has left the business in 2007/08; in three years, just four
have moved on. That means we can offer a level of continuity that few
support providers can match. Just ask a client like brewing giant
Marstons, which is working with the exact same Support Services team
that pitched for their business three years ago. |
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Outsourcing
has a bad reputation. And we know why. Complex service level agreements
and exorbitant fees for work outside contractual terms mean that the IT
department is forever chasing support providers or busting their
budgets. That’s why Bluefin offers a simple, menu-driven contract at
the outset of a support deal – and our open-book account management,
with tailored weekly reports, means change requests don’t become a
licence to print money. |
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| Bluefin
Solutions is the UK’s largest dedicated SAP consultancy. Our Support
Services are born out of our expertise in every conceivable aspect of
SAP’s functionality, from core ERP to BI, CRM, HCM and NetWeaver. So
when you call our support team for help with any application, a
technology issue, a development problem or even strategic direction,
collectively we bring to the table hundreds of years of specialist
knowledge. |
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| Stable
long-term relationships, delivering technical expertise and the comfort
of knowing exactly where you are with our contracts helps us to develop
much better insights about your business. And although we have 24 hour
cover via our Bluefin office in Malaysia, all our consultants and our
service centres are based in the UK, which means we’re never far away
from your business – and you won’t be “lost in translation”. |
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| How
do we keep our staff turnover so low? Simple: our consultants know that
they get more interesting work at Bluefin and we invest in their
development. That means we place a big premium on training your IT
teams and users to solve simple problems – which ensures your support
costs stay low and our people can focus on your more stimulating
challenges. Our open-book accounts policy is your guarantee that this
results in better value for money, as well as improved skills for your
team. |
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To read a case study, please click here |
SAP Support Services 
