Do you want to offer your customers online after-sales services?

Would you like your customers to be able to register their warranties online?

Do you suspect that the details from warranty cards never gets entered into your systems?

Do you want to be able to understand your customers better, and gather valuable information about whom is buying your products?

If you can answer yes to any of the above questions - then Bluefin can help.

Today's customers expect to be able to contact you using the method that is right for them. And online services are proven to produce much better customer loyalty than traditional methods. Customer loyalty is vital in today's competitive business climate. But that's not all. Online services can offer other advantages such as reducing the number of interactions that come through more expensive channels like telephone and mail.

Bluefin have recently delivered solutions, to a number of customers, for all of the above problems, using SAP CRM (Customer Relationship Management) with full integration into SAP ERP (Enterprise Resource Planning).

These manufacturing and high-tech customers can now:

• offer online warranty registration and self-service
• spend less time entering warranty information and building interfaces between systems
• have high quality information about their customers and are able to target specific customers based on the products they have bought and their interests
• automatically send out targeted e-mails at predefined times to remind customers about their services or to introduce them to new products.

To find out more, please contact us on +44 (0)870 233 0404.