Improve usability and support
Are you faced with the challenge as to whether to go out of support or upgrade your system?
An upgrade maybe difficult to justify in this climate, however, there are significant benefits in upgrading to CRM 7.0 it is not simply the end of mainstream support for CRM 4.0. Other benefits include;
- Reduced support costs: CRM 7.0 technology is significantly simplified and rationalised. This new technology has been refined through multiple releases to provide a mature and stable platform.
- Reduced development costs: CRM 7.0 technology significantly reduces the effort needed to tailor and enhance the solution. Changes can often be made in minutes rather than days.
- Easier to embed into your current landscape: It is SOA enabled, allowing much greater flexibility for embedding CRM into your processes. It extends the scope of implementation beyond the traditional boundaries, for example, mobile integration, adobe interactive forms, email response management, outlook/notes integration and workflow.
- Significantly enhanced functionality to better meet business needs: Sales, Service, Marketing and Interaction Centre and industry specific functionality have been significantly enhanced in CRM 7.0 giving businesses the holistic business overview, competitive edge and visibility to meet today's business needs.
- User satisfaction & adoption: The new user interface is radically improved, removing a significant barrier to user adoption and critical success factor for a CRM implementation.
Bluefin Solutions is focused on enabling organisations to improve business performance with SAP as well as established leaders in SAP CRM. Based on the needs and feedback from customers, we've put together an assessment package to help you make a considered decision as to whether or not to upgrade your current CRM solution.
Bluefin's SAP CRM 7.0 upgrade assessment includes:
- Business benefits, specific to your organisation which can result by upgrading to CRM 7.0.
- Technical readiness assessment of your current landscape for a CRM upgrade.
- Functional assessment of your current CRM installation.
- Initial budget estimate to upgrade to CRM 7.0.
- High level roadmap.
Find out about the Bluefin Solutions Upgrade Factory