Improve solution usability and flexibility
Improve usability and support
Are you faced with the challenge as to whether to go out of support or upgrade your system? An upgrade maybe difficult to justify in this climate, however, there are significant benefits in upgrading to CRM 7.0 it is not simply the end of mainstream support for CRM 4.0. Other benefits include...
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The Bluefin Solutions Upgrade Factory
If you are considering a SAP upgrade today then you are likely to be asking yourself two significant questions: 1) What is the Return on Investment (ROI) on a SAP upgrade - and therefore how can budget be best allocated to an upgrade? 2) How is it possible to manage an upgrade with a high degree of certainty around the cost while avoiding any additional risk around steady-state support?
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Case study: Increasing service revenue at Malvern
Like most manufacturers, Malvern Instruments is facing increasing competition from low-cost countries such as China, who are emulating their products, selling them at a lower cost and are increasingly more accessible to customers. Furthermore, customers now expect a seamless customer experience and want goods and services better, faster and cheaper than ever before.
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Improve sales force productivity with mobile sales
Two tools are essential to the sales professional today - a Customer Relationship Management (CRM) system and a Smartphone. Combining the two can make the sales force more efficient, with access to CRM information, even while travelling. If adoption to CRM increases and the system is updated regularly, further benefits can be unlocked, such as providing better information for management, forecasting and faster customer service response.
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Blog: Accelerate delivery? Reduce cost & risk of SAP CRM 7 projects?
In the context of the current economic downturn, customers have been trying to reduce cost and risk while implementing SAP CRM. Alongside these constraints, a common afterthought for CRM projects is CRM business process owners' satisfaction. An interesting recent twist from SAP is the new effort to push through Rapid Development Solutions (RDS) across the SAP Product landscape and through SAP Partners.
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Blog: Lessons learned from an SAP CRM 7.0 implementation
This is a follow up to a blog I recently wrote on how to accelerate the delivery and reduce cost and risk of SAP CRM 7.0 projects. It is intended for somebody trying to understand in more detail the business value of SAP Best Practice content and tools. That could typically be a business process owner, an IT project manager or an SAP consultant.
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