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A process used to capture the requirements/feedback from the customer (internal or external) to provide the customers with the best in class service/product quality. This process is all about being proactive and constantly innovative to capture the changing requirements of the customers with time.
Six Sigma

Since its foundation at the start of the century, Bluefin was built around the idea that a lot of consultancies say they're customer focused, but if an organisation were to come along and behave that way, it could set them apart from the rest. With our independent Management Team, our great people and our unique culture, Bluefin are that organisation.

We have always listened to our customers and acted on their feedback, through project reviews, our engagement model, and our regular programme of customer forums and seminars. Now we have unified our approach and brought it into one concept - the Voice of the Customer. More than that, we have brought the Voice of the Customer into the boardroom of Bluefin, by giving it Director-level responsibility. Dan Hawker is Bluefin's 'Voice of the Customer' in Bluefin's senior Management Team.

How does it work?

For Bluefin, the way Voice of the Customer works is simple. It revolves around regular meetings between Bluefin Directors and key people within our customers organisation. Typically this might be the senior business sponsor of the projects we've delivered, or a senior IT representative. Through talking to these people, we understand where we are getting it right, and more importantly where we can improve. We also gain an insight into how we need to change to meet our customers future needs and service delivery expectations.

Our Voice of the Customer programme is not restricted to existing customers either. If you are not yet a customer of Bluefin, but are considering becoming one, then your views are just as useful to us.

What's in it for me?

The results of the Voice of the Customer sessions are fed directly into the senior Management Team, and inform our key operational decisions. Clearly, they form the bedrock of our strategic reviews too. This means that by participating in Voice of the Customer, you are getting the opportunity to shape Bluefin's offerings to better meet your needs.

To find out more about Voice of the Customer - including requesting a session if we haven't already spoken to you then please email Dan Hawker at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

We look forward to hearing from you!
 

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