Resourcing

We will do our very best to fit the resource to the role in terms of skill level, location, and prior experience and aim to provide balanced teams.

We will always inform you before bringing additional resources on site.

To make the process as smooth as possible, we ask customers to give us as much notice as possible about things which might affect project resource levels. Generally we work on a four week basis for new resourcing requests. Once a start date has been confirmed for a consultant, we treat this is a firm commitment. If this start date slips because of customer related factors, we will do our best to temporarily re-assign consultants elsewhere. However, if this is not possible then we must pass this cost on to customers.

Project Delivery

We will notify you of anything which is likely to affect project deadlines or budget.

We will provide you with weekly status reports covering achievements, issues and risks.

In exchange, we ask you to be understanding about working practices such as occasional remote working, provided that productivity remains unaffected.

Solutions

We will not push untried and untested technology onto our customers, without being exceptionally clear of what the risks are. Where we both agree to pursue a technically new option, we will agree upfront at what points progress will be reviewed to ensure that exposure is limited and benefits are related to cost.

Knowledge Sharing and Personal Development

In order to keep our consultants at the top of their game, we ask that you allow them reasonable time away from projects for external training courses, conferences and our internal Bluefin Company Meetings and Golden Fridays.

Voice of the Customer

We will continually strive to improve the service that you receive from Bluefin. In order to do this, we ask you to provide us with feedback on all aspects of that service, primarily through your Client Partner, but also through annual Voice of the Customer sessions.