Cookie policy

We use cookies across our website to enhance your experience. They help us to understand site usage and improve our content , products and services offerings. 

Cookies are small text files that we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us by, for example, completing a form on one of our pages. Once you choose to provide a web page with personal information, this information may be linked to the data stored in the cookie. A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you.

Cookies save you time as they help us to remember who you are. Cookies help us to be more efficient. We can learn about what content is important to you and what is not. We can revise or remove web pages that are not of interest and focus our energies on content you want.

You control the cookies we use

If you want to control which cookies you accept, you can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website's server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies. However, this refusal will not extend to cookies that are essential to allow you to log in or to be remembered by specific services of our website.

What cookies do we use?

The cookies used on our website are categorised in accordance with the International Chamber of Commerce United Kingdom Cookie guide (which can be found on the ICC website, as follows:

Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. They are deleted when you close the browser or shortly after. Your general refusal of our use of cookies will not extend to this type of cookies - when you request a service that requires them they will be used.

Performance cookies

These cookies collect information in an anonymous form about how visitors use our website. We use Google Analytics cookies (third party cookies) for the following purposes:
  • a cookie to record the time of your first visit to website, the time of your most recent visit to the website and the time of your current visit;
  • a cookie to record how long you stayed on the website; and
  • a cookie to record how you located our website (i.e. Google search, keywork, link from other page, etc).
We only share the information obtained through the use of Google Analytics with Google. The analytical cookies we use do not track your Internet usage after leaving our website and do not store your personal information.

Functionality cookies

'Functionality' cookies are used to provide the services you have requested or to remember your settings to improve your visit to our website. We use 'Functionality' cookies to:
  • remember a choice such as not to be asked again to fill in a questionnaire;
  • fulfil a request by the user such as submitting a comment; and
  • remember settings a user has applied to the website such as start page, theme, layout, font-size, and various other preferences, etc.

Targeting or Advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

We may also use small pieces of software code called "web beacons" or "clear gifs" to collect anonymous and aggregate advertising matrix, such as counting page views, promotion views, or advertising responses. A web beacon is an electronic image, called a single-pixel or clear GIF. Web beacons can recognize certain types of information on users’ computer, such as a user's Cookie number, time and date of a page view and description of the page where the web beacon is placed. You may render some web beacons unusable if you choose to reject their associated cookies. These web beacons may be used to deliver cookies that conform with our Cookie Policy.

Hotjar Analytics

This website utilises HotJar web analytics captured by passive collection. It does not collect any personally identifiable information (PII) that you do not voluntarily enter in this website. The sole purpose of passively collecting this information is to improve your overall experience. It is automatically collected, whilst navigating through and interacting with the site.

Information collected includes user mouse activity, browser and device specific log data:
  • Your device's IP address (collected and stored in an anonymized format);
  • Device screen size;
  • Device type (unique device identifiers) and browser information;
  • Geographic location (country only);
  • Preferred language used to display the webpage.

Further information

If you have any comments or questions about our use of cookies or our data protection and privacy practices please contact us at