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The Bluefin difference Print E-mail

Outsourced service and support providers will promise you the Earth to win your business. But few of them can live up to the bold claims and marketing platitudes designed to get you committed to a long term “relationship”.

We think Bluefin's Support Service is different. Here’s why:

Everyone says they offer...

But we think Bluefin is unique

"Long-term relationships"

It’s easy to promise that you’ll always be there. But Bluefin’s incredible record on staff retention means we really mean it. Not one of BOSS’s 40 consultants has left the business in 2007/08; in three years, just four have moved on. That means we can offer a level of continuity that few support providers can match. Just ask a client like brewing giant Marstons, which is working with the exact same Support Services  team that pitched for their business three years ago.
"Value for money"

Outsourcing has a bad reputation. And we know why. Complex service level agreements and exorbitant fees for work outside contractual terms mean that the IT department is forever chasing support providers or busting their budgets. That’s why Bluefin offers a simple, menu-driven contract at the outset of a support deal – and our open-book account management, with tailored weekly reports, means change requests don’t become a licence to print money.

"Technical expertise"
Bluefin Solutions is the UK’s largest dedicated SAP consultancy. Our Support Services are born out of our expertise in every conceivable aspect of SAP’s functionality, from core ERP to BI, CRM, HCM and NetWeaver. So when you call our support team for help with any application, a technology issue, a development problem or even strategic direction, collectively we bring to the table hundreds of years of specialist knowledge.
"Buisness understanding"
Stable long-term relationships, delivering technical expertise and the comfort of knowing exactly where you are with our contracts helps us to develop much better insights about your business. And although we have 24 hour cover via our Bluefin office in Malaysia, all our consultants and our service centres are based in the UK, which means we’re never far away from your business – and you won’t be “lost in translation”.
"Knowledge transfer"
How do we keep our staff turnover so low? Simple: our consultants know that they get more interesting work at Bluefin and we invest in their development. That means we place a big premium on training your IT teams and users to solve simple problems – which ensures your support costs stay low and our people can focus on your more stimulating challenges. Our open-book accounts policy is your guarantee that this results in better value for money, as well as improved skills for your team.


To read a case study, please click here