BOSS is a unique SAP helpdesk service designed to offer multiple levels of support through different channels. Our support services are flexible and responsive, and above all reliable. Our remote development and system monitoring services are also delivering tangible benefits to customers.

The following diagram shows the different levels of support that we offer. 

Who makes use of BOSS?

• Organisations who have a capable internal team but require specialist help and advice on an ad-hoc basis, and occasionally have peaks in demand that they can't satisfy internally.
• Organisations who are starting out on their journey, and wish to have advice at critical points.
• Organisations who wish to outsource part or all of their SAP support operation.

We currently have support contracts in place for a number of high profile customers and have a large, dedicated support team based in three geographic locations - London, Liverpool and Singapore.

How can you use BOSS?

Here are some examples of how our customers are already using BOSS:

• Solving productive issues that their internal support team cannot resolve.
• SAP System Administration / Monitoring including 24 x 7 coverage.
• Performing regular system health checks e.g. on a daily / weekly / monthly basis and delivering the required performance tuning recommendations.
• Overnight data load monitoring and resolving data load issues as they occur.
• Getting advice on how to develop a particular solution in house.
• Performing QA work on in house work.
• Remote development work.
• Technical assistance with upgrade planning and execution at key stages.
• Data reconcilation and subsequent investigation and analysis if needed.