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SAP CRM overview Print E-mail
Written by Michael Eldridge   
Thursday, 08 November 2007

This seminar is free of charge and will be run on 8th November at the SAP UK Headquarters at Clockhouse Place. The seminar will aim to start at 10.00 and finish at 16.00.  A buffet lunch will be provided. Our seminars are small group sessions of up to 10 - 20 people to encourage participation.    

Seminar Agenda  

The following topics will be covered:

  • What is CRM?
  • What is SAP CRM?
  • Architectural overview and key architectural differences with SAP R/3
  • CRM Marketing
  • CRM Sales
  • CRM Interaction Centre
  • CRM Service
  • CRM Analytics and Reporting

The seminar will include a number of demonstrations and case studies. Focused demonstrations will include Interaction Centre, Mobile Sales, CRM Analytics and CRM Marketing.

Who should attend?

The workshop is aimed at senior level IT and business analysts and project managers wishing to get an overview of SAP CRM. 

How to book?

Contact us on (0)870 233 0404 
 

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