The "KX", as it is affectionately known internally, is a collation of best practice hints, technical wizardry, and background research. The supportive, collaborative culture at Bluefin means exponential growth of the internal knowledge base, and capturing that in a way that it supports Bluefin consultants and clients is a core part of Bluefin's values. 

The system has been live for three years now. There are 37 categories of knowledge, and all Bluefinians, consultants, project managers, support team members, and internal staff, contribute. Their contributions are also an input to their bi-annual appraisals with their mentor.

The 3000th post was asking for help following an upgrade to BW 3.5 in the live system. The problem was that export data sources were not sending any data, despite the fact that the relevant InfoCubes plainly had data in them. It was a problem that Bluefin's Technical Director Mike Curl had already seen before, and he was able to advise the consultant to run programme SAP_FACTVIEWS_RECREATE to recreate the necessary Oracle database views on the two E and F fact tables.

Brent Kirkman and Sue Hutton, Bluefin's Knowledge Managers, listed the following posts as their top 5 for May 2006 in their monthly Knowledge Management newsletter:

• Converting a Basic Cube to a Transactional Cube - The Pros and Cons of Three Different Ways     
• Reprocess a job after Cancellation - Answer to a Tricky Problem on a Client Site Enhanced Planning Layouts (CRM v5 Integrated Planning)
• Fixing Front End problems with BI700 Return Tables - useful info and guidance

Commenting on the achievement, Mike Curl, Bluefin's Technical Director praised the efforts:

Building a knowledge sharing culture was hard work and took commitment from every level of the organisation. We are not complacent now, but with the culture and technology well established, I am delighted to see the fruits of that effort leading to great customer service.